Returns, Exchanges, and Refund Policy
At The Icing On The Kake, LLC, we are committed to maintaining the highest standards of quality, service, and customer experience. We kindly ask that you review the following policy carefully prior to completing your purchase.
By placing an order through our website, you acknowledge and agree to the terms set forth below.
Final Sale Policy
All purchases are considered final sale.
We do not accept returns, exchanges, or refunds once an order has been placed. This policy applies to all products offered through our website without exception.
We encourage customers to review all product details, sizing information, quantities, and shipping information carefully before completing checkout.
Refund Policy
Refunds are not issued for:
- Processed orders
- Fulfilled or shipped orders
- Delivered packages
- Refused shipments
- Incorrect addresses submitted at checkout
- Delays caused by shipping carriers or circumstances beyond our control
Once an order has been processed or dispatched, it is no longer eligible for refund consideration.
Shipping & Handling Fees
All shipping and handling charges are non-refundable.
Shipping fees represent third-party carrier and fulfillment services that are rendered immediately upon order processing and are therefore non-recoverable.
Should a package be returned due to an incomplete or inaccurate address provided by the customer, additional shipping fees may be required prior to reshipment.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, notification must be provided within three (3) business days of confirmed delivery.
To submit a claim, please include:
- Order number
- Clear photographs of the product and packaging
- Detailed description of the issue
All claims are reviewed individually and resolved at the sole discretion of The Icing On The Kake.
Contact: icingonthekake@outlook.com
Chargebacks & Payment Disputes
By completing a purchase, you agree to contact The Icing On The Kake, LLC directly regarding any order concerns prior to initiating a chargeback or payment dispute with your financial institution.
We reserve the right to contest any fraudulent or unwarranted chargeback claims using supporting documentation, including but not limited to order confirmations, tracking information, delivery confirmation, and customer correspondence.
Policy Modifications
The Icing On The Kake, LLC reserves the right to amend, revise, or update this policy at any time without prior notice. Any modifications become effective immediately upon publication on this page.